1. Who we are
One Touch Initiatives ("we," "us," or "our") is an outdoor media and campaign agency based in Ghana, with offices in Accra and Kumasi. This Privacy Policy applies to information collected through our website, email, phone, WhatsApp, social channels, and in the course of providing our services.
2. Information we collect
Depending on how you interact with us, we may collect:
- Identity and contact details — name, email, phone number, company name, job title, and office address.
- Project and campaign information — briefs, artwork, brand assets, placement preferences, budgets, and communications related to quotes or active campaigns.
- Website usage data — pages viewed, referral source, browser and device type, IP address, and general location derived from technical logs.
- Cookies and similar technologies — small files stored on your device to remember preferences and understand how our site is used (see Section 8).
3. How we use your information
We use personal information to:
- Respond to enquiries and provide quotes, proposals, and campaign services
- Plan, book, produce, and report on outdoor and integrated media campaigns
- Send service-related updates, invoices, and project communications you have requested
- Operate, secure, and improve our website and internal systems
- Comply with legal, regulatory, and contractual obligations
- Protect our business, clients, and the public from fraud or misuse
We process information where necessary to perform a contract, pursue legitimate business interests (such as improving our services), comply with law, or with your consent where required.
4. How we share information
We do not sell your personal information. We may share data with:
- Service providers — such as hosting, email, analytics, payment, or project-management tools, under confidentiality and data-processing terms.
- Media and production partners — where needed to deliver a campaign (for example site owners, printers, or installers), and only to the extent required.
- Authorities — when required by law, court order, or to protect rights and safety.
5. Data retention
We keep personal information only for as long as needed for the purposes above — typically for the duration of an engagement and a reasonable period afterward for legal, accounting, and dispute-resolution purposes, unless a longer period is required by law.
6. Your rights
Under applicable law, including Ghana's Data Protection Act, 2012 (Act 843), you may have the right to request access to, correction of, deletion of, or restriction on processing of your personal data, and to object to certain processing or withdraw consent where processing is consent-based.
To make a request, email hello@onetouchinitiatives.com. We may need to verify your identity before responding.
7. Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information. No online transmission or storage system is completely secure; we cannot guarantee absolute security.
8. Cookies
Our website may use essential cookies required for basic functionality, and optional analytics or preference cookies where enabled. You can control cookies through your browser settings. Disabling some cookies may affect how certain features work.
9. Third-party links
Our site may link to third-party websites or social platforms (such as Instagram, WhatsApp, or LinkedIn). Their privacy practices are governed by their own policies; we encourage you to review them before submitting information on those platforms.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates the current version. Material changes will be posted on this page; continued use of our website after updates constitutes acceptance where permitted by law.
11. Contact us
For privacy questions or requests, contact One Touch Initiatives at hello@onetouchinitiatives.com.